What is Relate?
Oracle’s Relate is a CRM system which is used to manage coupons and promotions and offers services to redeem coupons. The system consuming the coupon is expected to make use of these services.
What does this integration include?
Manhattan Active Omni is not integrated with Relate out of the box. This integration enables communication with Relate by altering the base functionality in the following ways:
- Coupon Validation
- Coupon Redemption
- Coupon Void
When a new order is created or an existing order is edited to add a serialized coupon in Manhattan Active Omni, MAO makes call to receive the serialized coupon status from Oracle CE.
The feature offers a service to initiate coupon redemption call for one or more serialized coupons in a transaction after the coupons are deemed valid.
In the scenario where an order is cancelled, or a line is cancelled, Manhattan Active Omni makes a call to Oracle CE to void the applied coupon(s).