Starken

What is Starken?

Starken is one of the leading courier and shipping companies in Chile, offering warehousing, logistics and distribution services. Starken has more than 250 branches throughout Chile and 22 regional distribution centers. Starken fulfillment services are focused mainly on sending documents, packages and parcels.

What does this integration include?

This feature adds integration with the Starken PRO REST Seguimiento (Tracking) API. This integration provides functionality to track shipments within Manhattan Active Omni Digital Self Service and Call Center which were fulfilled via Starken carrier.

Shipment Tracking

Retailers may provide the ability to track shipments via MAO DSS and Call Center. To access the Shipment Tracking UI, a customer can use the “Track Package” link provided in the shipment confirmation email/text or via the link provided in an e-commerce site. One Shipment Tracking page is required per package; there is currently no “Order Status” page which displays the status of all items on an order.

The Digital Self-Service Shipment Tracking page displays details about a package, including:

• Package status (e.g. in transit or delivered)
• ETA or delivered date
• Details about items in the package (Currently the UI displays item short description, size, color, price, and shipped quantity. Other attributes are not supported).
• Tracking details

Self-Service makes a real time API call to the carrier such as FedEx to retrieve the latest package status. Out of the box integration exists for FedEx, UPS, and USPS. This feature provides additional integration for 3rd party carrier, Starken. When a user accesses the Shipment Tracking UI for a Tracking Number related to a package shipped via Starken, a real time call is made to the Starken PRO Seguimiento API to retrieve the latest status of the package as well as the tracking history.