What is Cycleon?

Cycleon is an industry-leading, international returns management solution which integrates seamlessly with host systems to handle return label generation for multiple carriers.

What does this integration include?

Manhattan Active Omni is not integrated with Cycleon out of the box. This integration enables communication with Cycleon using ILS Core version 6.05 by altering the base functionality in the following ways:

  • Return Label Generation + Retry Failed Label Generation in the Store Fulfillment Module

Return Label Generation

When a package is created in SI&F (Store Inventory & Fulfillment), and the user finishes packing a package, MAO calls Cycleon who returns the return label in the format configured within MAO for the corresponding store. The return label size is the standard 4” X 6” or 4” X 4” labels provided by the carriers. SI&F does not resize the label. Although, the return label size is configurable via the custom Configstore API.

EOM will send a return label message for each package that is to be processed. If successful, the response nodes are returned and the Cycleon Id is persisted to the fulfillment detail; otherwise an ERROR node will be returned with a human-readable message.

The language on the label is determined by the address from where the label is mailed.

Retry Failed Label Generation

The reprint option is also available per base Manhattan Active Omni in case the label is damaged or unsuccessfully printed in any way. If the label has previously been printed, it is persisted in the Document Management Server and MAO can pull the previously generated label. If the label has failed to generate, a new request is sent to Cycleon.