What is CrossLog?

Expert in e-commerce logistics and transport management for individuals (BtoC) and professionals (BtoB), CrossLog International offers its customers a scalable offer for their e-shop. As a WMS and TMS software editor, CrossLog International provides its customers all the necessary tools to drive their business and communicate dynamically with their consumers.

What does this integration include?

Manhattan Active Omni “MAO” is not integrated with Crosslog out of the box. This integration enables communication Crosslog by altering the base functionality in the following ways:

  • Print Shipping & Return labels – To be able to print those labels, 3 requests are needed:
    • Import Customer Order - Create a customer order in Crossdesk for tracking purposes
    • Create Packs - Request the package tracking number and shipping label from Crosslog
    • Get Parcel Return - Request the package return tracking number and return label from Crosslog
  • Print the Crosslog edited Packing Slip – Request the packing slip PDF document from Crosslog. This feature can be enabled and disabled through configuration via API.
  • Move the orders to shipped using the Get Order State call to Crosslog.

Shipping & Return labels

When a user completes a package in Store Inventory & Fulfillment “SI&F”, a ship process is initiated in MAO, which communicates the relevant data to Crosslog to get the shipping and return tracking numbers and labels. Crosslog requires a Customer Order to be created in their database before any ship or return request can be done. The customer order creation, CreatePacks and GetParcelReturn are translated to the Crosslog required format with the expected data for Crosslog to generate those labels. The Crosslog response is translated back to Store Fulfillment format where the tracking numbers are saved against the package, and the PDF labels are saved in the Supply Chain Document Management API to be printed with the packing slip.

Packing Slip

In the same sequence as the labels printing, MAO also communicates with Crosslog to get the Crosslog edited Packing Slip. This Packing Slip is added to the collate and printed within the same PDF file via a popup on the app. All the documents are stored separately in MAO but merged together in one document to be printed by the store associate.

Move Orders to Shipped

Once the labels are printed in store, the orders are Packed in MAO. Later in that day the carrier comes to collect the Packed orders and scans them to ensure the transfer of ownership is properly done. The carrier then updates Crosslog’s order status to a specific code that marks the order as in transit to the end customer.

MAO runs a scheduled job to get the order state of all Packed orders and moves those orders to Shipped when Crosslog returns this specific code.