Coordinadora

What is Coordinadora?

Coordinadora is a leading Colombian logistics company. Coordinadora provides clients with express distribution services and logistics transport.

What does this integration include?

This feature adds integration with Coordinadora SOAP APIs, specifically the Return Label and Shipment Tracking APIs. These integrations provide the ability to track shipments and create self-service returns within Manhattan Active Omni Digital Self Service.

Shipment Tracking

Retailers may provide the ability to track shipments via MAO DSS. To access the Shipment Tracking UI, a customer can use the “Track Package” link provided in the shipment confirmation email/text or via the link provided in an e-commerce site. The Digital Self-Service Shipment Tracking page displays details about a package, including:

• Package status (e.g., in transit or delivered)
• ETA or delivered date
• Details about items in the package (Currently the UI displays item short description, size, color, price, and shipped quantity. Other attributes are not supported).
• Tracking details

Self-Service makes a real time API call to the carrier to retrieve the latest package status. Out of the box integration exists for FedEx, UPS, and USPS. This feature provides additional integration for 3rd party carrier, Coordinadora. When a user accesses the Shipment Tracking UI for a package shipped via Coordinadora, a real time call is made to the Coordinadora “Seguimiento Detallado” API to retrieve the latest status of the package as well as the tracking history.

Self-Service and Call Center Return Labels

Retailers may provide the ability to create returns and same-style exchanges via DSS. Customers can initiate the self-service exchange flow in a few different ways. One is via the link provided in the shipment confirmation email. Another is if the retailer provides a link to return in the customer’s My Account page in e-commerce. A third way to initiate the flow is if the retailer offers a link in e-commerce to initiate returns, even for customers who are not logged in.

Customers can select items to return or exchange, quantity to return, and reason for return. After confirming the return, the customer is emailed a return label. The customer can also download a copy of the return shipping label and use it to ship the return items back. Customers can view and print the return label by using built-in browser functionalities to save or print the return label. In case the return label cannot be created or retrieved, an appropriate error message is displayed to the customer so that they can reach out to the contact center for help.

Base Return label generation is supported for FedEx, UPS, and USPS (the same carriers which are supported in customer service). This feature enables DSS Self-Service returns using Coordinadora as Return Carrier. If the Return Shipping Method is tied to a Coordinadora Carrier Service, upon confirming the DSS return, the Coordinadora component is invoked to generate a return label using multiple APIs.