What is Chilexpress?

Chilexpress is the leading Chilean private company in the courier market and in express shipping services. Chilexpress provides clients with express distribution services, logistics transport and international trade, as well as money transfers, collections and electronic commerce.

What does this integration include?

Manhattan Active Omni is not integrated with Chilexpress out of the box. This integration enables communication with Chilexpress using the REST Transport APIs by altering the base functionality in the following ways:

  • Shipment Tracking
  • Self-Service and Call Center Return Labels

Shipment Tracking

Retailers may provide the ability to track shipments via MAO DSS. To access the Shipment Tracking UI, a customer can use the “Track Package” link provided in the shipment confirmation email/text or via the link provided in an e-commerce site. The Digital Self-Service Shipment Tracking page displays details about a package, including:

  • Package status (e.g. in transit or delivered)
  • ETA or delivered date
  • Details about items in the package (Currently the UI displays item short description, size, color, price, and shipped quantity. Other attributes are not supported).
  • Tracking details

Self-Service makes a real time API call to the carrier to retrieve the latest package status. Out of the box integration exists for FedEx, UPS, and USPS. This feature provides additional integration for 3rd party carrier, Chilexpress. When a user accesses the Shipment Tracking UI for a package shipped via Chilexpress, a real time call is made to the Chilexpress Individual Shipping Consultation API to retrieve the latest status of the package as well as the tracking history.

Self-Service and Call Center Return Labels

Retailers may provide the ability to create returns and same-style exchanges via DSS. Customers can initiate the self-service exchange flow in a few different ways. One is via the link provided in the shipment confirmation email. Another is if the retailer provides a link to return in the customer’s My Account page in e-commerce. A third way to initiate the flow is if the retailer offers a link in e-commerce to initiate returns, even for customers who are not logged in.

Customers can select items to return or exchange, quantity to return, and reason for return. After confirming the return, the customer is emailed a return label. The customer can also download a copy of the return shipping label and use it to ship the return items back. Customers can view and print the return label by using built-in browser functionalities to save or print the return label. In case the return label cannot be created or retrieved, an appropriate error message is displayed to the customer so that they can reach out to the contact center for help.

Base Return label generation is supported for FedEx, UPS, and USPS (the same carriers which are supported in customer service). This feature enables DSS Self-Service returns using Chilexpress as Return Carrier. If the Return Shipping Method is tied to a Chilexpress Carrier Service, upon confirming the DSS return, the Chilexpress App is invoked to generate a return label using the Generate Shipment API.