1 - Blue Express
What is Blue Express?
Blue Express provides door-to-door service to distribute products to more than 300 cities throughout Chile in an agile and safe way. The Blue Express shipping network provides national and international distribution, retail distribution, home delivery and commercial deliveries.
What does this integration include?
This integration adds functionality for Manhattan Active Omni to call Blue Express Tracking Pull web service, specifically the obtainDocument Service Method (Método obtenerDocumento). This provides the capacbility to track shipments within Manhattan Active Omni Digital Self Service (DSS) when a customer tracks a package associated to a Blue Express service order (OS).
Shipment Tracking
Retailers may provide the ability to track shipments via MAO DSS. To access the Shipment Tracking UI, a customer can use the “Track Package” link provided in the shipment confirmation email/text or via the link provided in an e-commerce site. One Shipment Tracking page is displayed per package.
The Digital Self-Service Shipment Tracking page displays details about a package, including:
- Package status (e.g. in transit or delivered)
- ETA or delivered date
- Details about items in the package (Currently the UI displays item short description, size, color, price, and shipped quantity. Other attributes are not supported).
- Tracking details
Self-Service makes a real time API call to the carrier such as FedEx to retrieve the latest package status. Out of the box integration exists for FedEx, UPS, and USPS.
This feature provides additional integration for 3rd party carrier, Blue Express. When a user accesses the Shipment Tracking UI for a package shipped via Blue Express, a real time call is made to the Blue Express obtainDocument web service to retrieve the latest status of the package as well as the tracking history using the Blue Express
service order (OS) as tracking number.
2 - Canada Post
What is CANADA POST?
Canada Post is a carrier that acts as the primary postal operator in Canada.
What does this integration include?
Manhattan Active Omni is not integrated with Canada Post out of the box. This integration enables communication with Canada Post by altering the base functionality in the following ways:
- Call Center Return Label
- Store fulfillment Shipping & Return Label
- Tracking
- Void Shipment
Call Center Return Label
When a user initiates a return in Manhattan’s Contact Center the customer needs a return shipping label to ship their items to the return center. When a return order with receipt expected is initiated and confirmed in EOM, a call is made to the carrier to create and retrieve a return shipping label as well as generate a tracking number. Upon a successful response from Canada Post, the return label is stored within the EOM Document Component, and the return tracking number is saved against the order. Each return label contains the customer’s address, return center address, return order id and return tracking number. Canada Post requires that two calls be made to obtain a return tracking number: Create Authorized Return and Get Artifact.
Shipping and Return Label
When a user completes a package in Manhattan’s Store Fulfillment module, a ship request is generated, which communicates the service level, ship from and ship to address and other relevant package information. This ship request is generated to the required format for the two calls to Canada Post to get the tracking number and shipping label. The Canada Post response is translated back to the Store Fulfillment format where the tracking number is saved against the package, and the 4 X 6 PNG shipping label is saved in the document repository to be printed with the pack slip.
Additionally, based on configuration, a return label will be generated to be sent to the customer along with the shipping label. This will be two separate calls to Canada Post that will happen simultaneously to the calls made for the shipping label if configured to do so. The Canada Post response is translated back to the Store Fulfillment format where the return tracking number is saved against the package and the 4 X 6 PNG return label is saved inn the document repository to be printed with the pack slip.
Tracking Request
Once a package is built and has a tracking number for the Create Shipment response, a batch job scheduler runs periodically and pings Canada Post with this information. The frequency of this scheduler is configurable as a cron expression. The status code from the Canada Post Get Tracking response is mapped back to the payload. If the status code indicates possession from the carrier, it is configured with the status “InTransit” and the OMNI Fulfillment API updates the package to “Shipped” status. If any packages have not updated to an in-transit status, the package status remains in “Built”. Any packages that remain in “Built” status should be included in the subsequent requests triggered by the job scheduler.
Void Shipment
Store associates might need to print a new label for a package that was already prepared in store. In that case, they can use the ‘Reprint’ menu in the store application where they have the option to either reprint the label that was already printed or to update the Carrier details before submitting a new call to Canada Post to generate a new label. In the event where they decide to update the Carrier details and print a new label, a Void Shipment call is made to Canada Post to void the previous label.
3 - Channel Advisor
What is Channel Advisor?
Channel Advisor is a provider of cloud-based solutions to e-commerce companies. Channel Advisor helps global brands and retailers solve their marketplaces, digital marketing, direct-to-consumer, first-party retail, drop ship and fulfillment needs — all in a single, centralized platform.
What does this integration include?
Manhattan Active Omni is not integrated with Channel Advisor out of the box. This integration enables communication with Channel Advisor by altering the base functionality in the following ways:
Shipping Labels
During fulfillment from the SOF (Store Order Fulfillment) system, the Manhattan Active Omni system evaluates the carrier required for fulfillment. After a package has been created and closed, a call is made to a carrier to receive the appropriate tracking information and label. This integration allows for carrier configuration to determine when Channel Advisor calls should be executed versus other carriers (such as FedEx, UPS, etc.).
4 - Chilexpress
What is Chilexpress?
Chilexpress is the leading Chilean private company in the courier market and in express shipping services. Chilexpress provides clients with express distribution services, logistics transport and international trade, as well as money transfers, collections and electronic commerce.
What does this integration include?
Manhattan Active Omni is not integrated with Chilexpress out of the box. This integration enables communication with Chilexpress using the REST Transport APIs by altering the base functionality in the following ways:
- Shipment Tracking
- Self-Service and Call Center Return Labels
Shipment Tracking
Retailers may provide the ability to track shipments via MAO DSS. To access the Shipment Tracking UI, a customer can use the “Track Package” link provided in the shipment confirmation email/text or via the link provided in an e-commerce site. The Digital Self-Service Shipment Tracking page displays details about a package, including:
- Package status (e.g. in transit or delivered)
- ETA or delivered date
- Details about items in the package (Currently the UI displays item short description, size, color, price, and shipped quantity. Other attributes are not supported).
- Tracking details
Self-Service makes a real time API call to the carrier to retrieve the latest package status. Out of the box integration exists for FedEx, UPS, and USPS. This feature provides additional integration for 3rd party carrier, Chilexpress. When a user accesses the Shipment Tracking UI for a package shipped via Chilexpress, a real time call is made to the Chilexpress Individual Shipping Consultation API to retrieve the latest status of the package as well as the tracking history.
Self-Service and Call Center Return Labels
Retailers may provide the ability to create returns and same-style exchanges via DSS. Customers can initiate the self-service exchange flow in a few different ways. One is via the link provided in the shipment confirmation email. Another is if the retailer provides a link to return in the customer’s My Account page in e-commerce. A third way to initiate the flow is if the retailer offers a link in e-commerce to initiate returns, even for customers who are not logged in.
Customers can select items to return or exchange, quantity to return, and reason for return. After confirming the return, the customer is emailed a return label. The customer can also download a copy of the return shipping label and use it to ship the return items back. Customers can view and print the return label by using built-in browser functionalities to save or print the return label. In case the return label cannot be created or retrieved, an appropriate error message is displayed to the customer so that they can reach out to the contact center for help.
Base Return label generation is supported for FedEx, UPS, and USPS (the same carriers which are supported in customer service). This feature enables DSS Self-Service returns using Chilexpress as Return Carrier. If the Return Shipping Method is tied to a Chilexpress Carrier Service, upon confirming the DSS return, the Chilexpress App is invoked to generate a return label using the Generate Shipment API.
5 - CrossLog
What is CrossLog?
Expert in e-commerce logistics and transport management for individuals (BtoC) and professionals (BtoB), CrossLog International offers its customers a scalable offer for their e-shop. As a WMS and TMS software editor, CrossLog International provides its customers all the necessary tools to drive their business and communicate dynamically with their consumers.
What does this integration include?
Manhattan Active Omni “MAO” is not integrated with Crosslog out of the box. This integration enables communication Crosslog by altering the base functionality in the following ways:
- Print Shipping & Return labels – To be able to print those labels, 3 requests are needed:
- Import Customer Order - Create a customer order in Crossdesk for tracking purposes
- Create Packs - Request the package tracking number and shipping label from Crosslog
- Get Parcel Return - Request the package return tracking number and return label from Crosslog
- Print the Crosslog edited Packing Slip – Request the packing slip PDF document from Crosslog. This feature can be enabled and disabled through configuration via API.
- Move the orders to shipped using the Get Order State call to Crosslog.
Shipping & Return labels
When a user completes a package in Store Inventory & Fulfillment “SI&F”, a ship process is initiated in MAO, which communicates the relevant data to Crosslog to get the shipping and return tracking numbers and labels. Crosslog requires a Customer Order to be created in their database before any ship or return request can be done. The customer order creation, CreatePacks and GetParcelReturn are translated to the Crosslog required format with the expected data for Crosslog to generate those labels. The Crosslog response is translated back to Store Fulfillment format where the tracking numbers are saved against the package, and the PDF labels are saved in the Supply Chain Document Management API to be printed with the packing slip.
Packing Slip
In the same sequence as the labels printing, MAO also communicates with Crosslog to get the Crosslog edited Packing Slip. This Packing Slip is added to the collate and printed within the same PDF file via a popup on the app. All the documents are stored separately in MAO but merged together in one document to be printed by the store associate.
Move Orders to Shipped
Once the labels are printed in store, the orders are Packed in MAO. Later in that day the carrier comes to collect the Packed orders and scans them to ensure the transfer of ownership is properly done. The carrier then updates Crosslog’s order status to a specific code that marks the order as in transit to the end customer.
MAO runs a scheduled job to get the order state of all Packed orders and moves those orders to Shipped when Crosslog returns this specific code.
6 - Cycleon
What is Cycleon?
Cycleon is an industry-leading, international returns management solution which integrates seamlessly with host systems to handle return label generation for multiple carriers.
What does this integration include?
Manhattan Active Omni is not integrated with Cycleon out of the box. This integration enables communication with Cycleon using ILS Core version 6.05 by altering the base functionality in the following ways:
- Return Label Generation + Retry Failed Label Generation in the Store Fulfillment Module
Return Label Generation
When a package is created in SI&F (Store Inventory & Fulfillment), and the user finishes packing a package, MAO calls Cycleon who returns the return label in the format configured within MAO for the corresponding store. The return label size is the standard 4” X 6” or 4” X 4” labels provided by the carriers. SI&F does not resize the label. Although, the return label size is configurable via the custom Configstore API.
EOM will send a return label message for each package that is to be processed. If successful, the response nodes are returned and the Cycleon Id is persisted to the fulfillment detail; otherwise an ERROR node will be returned with a human-readable message.
The language on the label is determined by the address from where the label is mailed.
Retry Failed Label Generation
The reprint option is also available per base Manhattan Active Omni in case the label is damaged or unsuccessfully printed in any way. If the label has previously been printed, it is persisted in the Document Management Server and MAO can pull the previously generated label. If the label has failed to generate, a new request is sent to Cycleon.
7 - DHL
What is DHL?
DHL is an industry-leading carrier shipping solution that integrates seamlessly with host systems to handle all small parcel, LTL and TL return orders.
What does this integration include?
Out of the box, Manhattan Active Omni Store Fulfillment does not integrate with DHL. This integration enables communication with DHL by altering the base functionality in the following ways:
- Generate the Return Order Tracking number & Shipping Label
Return Tracking Number and Label Generation
This feature adds integration with DHL to track the delivery status and to make a call to DHL Rate and Shipment service to initiate a Return. DHL receives the request and responds with the Return Tracking Number and Return Label. Return Label is saved as a PDF file in the Document API of Manhattan Active Omni. This document covers two returns processes:
- CSR initiated returns in call center
- Website (import order) initiated returns
8 - FedEx
What is FedEx?
FedEx Corp. provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. FedEx Express and FedEx Express are the business segments that provide parcel shipping services.
What does this integration include?
This integration extends the base-supported Store Fulfillment integration with FedEx by adding the following:
Pickup Service
Retailers may schedule reoccurring Pickups if their Store Locations are eligible for the service. Other businesses may require On-Call Pickup Requests if they are not eligible for scheduled Pickup.
The Pickup Service WSDL allows you to schedule a courier to pick up a shipment, cancel a pickup request, or check for pickup availability. As part of this feature, the Pickup Service is used to check for pickup availability and schedule courier pickup of a shipment at the location specified in the transaction.
When a Store has at least one Package manifested with FedEx Express Service Level, a PickupAvailabilityRequest is made to determine whether Pickup Service is available that day at the given Store Location. Based on the PickupAvailabilityReply, a CreatePickupRequest call is made.
9 - Logistyx
What is Logistyx?
Logistyx TME is a SaaS-based Transportation Management Solution for global parcel shipping that guarantees carrier compliance, streamlines transportation booking, monitors parcel delivery movements, and identifies ongoing opportunities to increase profits per shipment.
What does this integration include?
This integration enables communication with Logistyx by altering the base functionality in the following ways:
- Rate Shop – Sends necessary data in the Ship Request for Logistyx to rate shop from the Store Fulfillment Module of Manhattan Active Omni
Rate Shop
When a user completes a package in Store Fulfillment, a ship request is generated, which communicates the ship from, ship to address and other relevant package information. This ship request is translated to the Logistyx required format with the expected data for Logistyx to select the carrier and generate the shipping label. The Logistyx response is translated back to the Store Fulfillment format where the tracking number is saved against the package, and the 4 X 6 PNG shipping label is saved in the document repository to be printed with the pack slip.
Rate Shopping allows Logistyx to compare carriers and service levels that meet the expected commitment date and ultimately choose the lowest-cost method to ship a package. There is a rate group assigned to each service level, where the corresponding Logistyx Rate Group Name and Id are configured in MAO. The rate group information is sent in the request to Logistyx for each package.
10 - MetaPack
MetaPack is a leading provider of eCommerce delivery management technology to enterprise retailers and brands. The MetaPack platform integrates over 470 carriers and 5,500 delivery services to ensure that retailers and brands can offer delivery options and convenience for their customers.
What does this integration include?
Manhattan Active Omni is not integrated with Metapack out of the box. This integration enables communication with MetaPack Manager 5.x from Manhattan Active Omni “MAO” and Manhattan Active Warehouse Management “MAWM” for:
- Rate Shop – Sends necessary data to MetaPack to rate shop amongst carriers and shipping methods in order to determine the most optimal shipping service
- Shipping – Createsthe consignment in MetaPack for shipping visibility
- Print – Requeststo print the shipping label from MetaPack for the consignment previously created using the Shipping call
- Void – Request to void a package with MetaPack in case a user needs to unpack the order or change the shipping method
- EOD Manifesting – Request to manifest the package(s) created with MetaPack for each location
Rate Shop
Rate Shopping allows MetaPack to compare carriers and service levels that meet the expected commitment date and ultimately choose the lowest-cost method to ship the package or order based on the business rules set up in MetaPack. If enabled - a rateshop group is sent to MetaPack that corresponds to a Service Group on the MetaPack Side, which allows MetaPack to perform rate shopping amongst similar shipping methods.
Shipping
When a user completes a package, a ship request is generated that communicates the service level, ship from, ship to address and other relevant package information to MetaPack. The base ship request from the Parcel API is updated to allow integration with MetaPack. A shipment call is sent in MetaPack’s required format, where MetaPack creates the consignment for visibility to the carrier’s open manifest, and a shipping label is returned from this call.
Print
After the packing process is completed and the consignment is created in MetaPack, the MAO/MAWM MetaPack App sends a request to MetaPack to provide the additional customs documentation (if required).
Void
A user may wish to change the shipping method or undo the packing due to reasons such as damage to the package or order cancelation. If a consignment was created in MetaPack and now the tracking number will not be used, MetaPack requires a Void request to remove or invalidate the package from a carrier’s open manifest.
Note: The user can only void the package if the package has not been manifested.
EOD Manifesting
The MAO/MAWM MetaPack AP runs a scheduled job to send a manifest request to MetaPack to mark the open consignments as ready to manifest. Alternatively, the base End of Day UI can be utilized to generate the EOD request per carrier. The actual manifesting is handled by Metapack through Delivery Manager and is not communicated back to MAO/MAWM.
Note: It is up to the Manhattan project team & customer to define the preferred approach (scheduler or End of Day UI) as part of the project. It is advised to only use one of these methods.
11 - Proship
What is ProShip?
ProShip is an industry-leading multi-carrier shipping solution that integrates seamlessly with host systems to handle all small parcel, LTL and TL shipments.
What does this integration include?
Manhattan Active Omni is not integrated with ProShip out of the box. This integration enables communication with ProShip by altering the base functionality in the following ways:
Shipping
When a user completes a package in SI&F, a ship request is generated, which communicates the service level, ship from and ship to address and other relevant package information. This ship request is translated to the ProShip required format with the expected data for ProShip to select the carrier and generate the shipping label. The ProShip response is translated back to the Store Fulfillment format where the tracking number is saved against the package, and the 4 X 6 PNG shipping label is saved in the document repository to be printed with the pack slip.
Rate Shop
Rate Shopping allows ProShip to compare carriers and service levels that meet the expected commitment date and ultimately choose the lowest-cost method to ship a package. If enabled, the rate shop ship via is sent to ProShip instead of the service level, which allows ProShip to perform rate shopping.
Void
A user may wish to undo the packing process for a fulfillment or package due to reasons such as damage to the package or order cancelation. If a tracking number will not be used due to the user canceling the packing process, SI&F sends a void request to ProShip who removes or invalidates the package from a carrier’s open manifest.
12 - Purolator
What is Purolator?
Purolator is one of Canada’s leading integrated freight, package and logistics solutions provider.
What does this integration include?
Manhattan Active Omni is not integrated with Purolator out of the box. This integration enables communication with Purolator by altering the base functionality in the following ways:
- Tracking Information – Request updated tracking information for packages in transit to the customer
- Return Label Generation
Tracking Updates
When a user completes a package in SI&F (Store Inventory & Fulfillment Module), a tracking number is assigned to the package in transit to the customer. This tracking number is stored on the order and displayed on the call center UIs to provide updated delivery information to the call center agent. SI&F makes a call to Purolator in the Purolator required format with the expected data, including a list of SI&F’s in transit tracking numbers, for Purolator to respond with the latest tracking information on each. Based on the response for each tracking number, SI&F makes corresponding updates to the tracking details on the order, in addition to updating the order to ‘Delivered’ status upon final confirmation of delivery.
Returns
When a return order is confirmed, MAO makes a return shipment request to Purolator and Purolator responds with a return tracking number. SI&F sends a subsequent request to Purolator using the tracking number provided in order to obtain the return label. The return tracking number is stored in MAO and the return label is stored in doc management to be retrieved by the external system sending the email to the customer. The customer prints the label and uses it to ship the product back to the return center.
13 - UPS
What is UPS Mail Innovations?
UPS Mail Innovations Returns is a contractual postal returns solution that offers convenience and efficiency to clients’ customers by enabling them to return their orders through the United States Postal Service.
What does this integration include?
Online Orders, bridged into MAO, can be fulfilled by a Distribution Center or a Customer Store. Out of the box, Manhattan Active Omni Store Fulfillment supports FedEx and UPS carrier integrations. This integration extends the base-supported parcel integration with UPS by adding:
Return Labels
This feature facilitates integration with UPS Mail Innovation Returns to generate return labels for each package fulfilled by Manhattan Active Omni Store Fulfillment Application.
14 - United States Postal Service
What is USPS?
The United States Postal Service (USPS) is a vital delivery platform that enables American commerce by providing service to every American business and address.
What does this integration include?
This integration enables communication with USPS by altering the base functionality in the Manhattan Active Omni Store Fulfillment Application in the following ways:
- Shipping - Request the package tracking number and shipping label from USPS
- Tracking Information – Request updated tracking information for packages in transit to the customer
- Cancel Label – Cancels the purchased label in cases where required
Shipping
When a user completes a package in SI&F, a ship request is generated, which communicates the service level, ship from and ship to address and other relevant package information. This ship request is translated to the USPS required format with the expected data for USPS to generate the shipping label. The USPS response is translated back to the Store Fulfillment format where the tracking number is saved against the package, and the 4 X 6 PNG shipping label is saved in the document repository to be printed with the pack slip.
Tracking Updates
When a user completes a package in SI&F, a tracking number is assigned to the package. SI&F compiles the list of open tracking numbers and calls USPS in the required format for status updates on each package. USPS responds with the latest tracking information on each. If the carrier status is configured as ‘In Transit’ in MAO, the package is updated to ‘In Transit’ and the fulfillment is updated to Shipped.
Cancel Package
This is a service exposed to allow for MAO to call and cancel a label printed with USPS when the store associate requests to reprint the label with an updated Carrier and/or Service Level value. This service can either be invoked directly via API call or through an additional extension at the desired event point.
Package Pickup Request
This service allows retailers to schedule reoccurring pickups if their store locations are eligible for the service (based on address). This service allows you to check for pickup availability and to schedule USPS to pick up a shipment. When a store location has at least one package manifested with USPS express shipping, a Pickup Availability Request is made to determine whether pickup service is available that day at the given store location. Based on the response, a package pickup schedule request call is made.
