What is Voucher Express?
Voucher Express is an industry-leading e-commerce solution that manages the online sale of gift vouchers, gift cards, and electronic gift cards.
What does this integration include?
This Voucher Express integration enables Manhattan Active to support the following features:
- Refund – Issue a refund against a new electronic gift card
After customers make purchases using a gift card, they generally discard the gift card. Therefore, when a refund or appeasement is processed for the customer, the funds are not put back on the original gift card. If the payment method on the original order is a gift card and a refund transaction is created, a new electronic gift card is issued. In addition, new gift cards are issued as a refund tender when gift recipients return items. For example, if a customer purchases an item as a gift and pays using a credit card, and the gift recipient returns the item, the refund is also issued as a new gift card.