What is SVS?
SVS (Stored Value Solutions) is a global provider of gift card and stored value services.
What does this integration include?
This SVS integration enables Manhattan Active to support the following features: • Balance Check • Pre-Authorization (Authorization) • Pre-Authorization Complete (Settlement) • Pre-Authorization Complete $0 (Authorization Reversal) • Issue Virtual Gift Card • Activate Physical Gift Card
When a CSR adds a gift card to an order in the Call Center UI, Manhattan Active Omni generates a payment transaction to determine the available funds on the card. MAO makes a synchronous call to SVS and sends only one message per gift card. If the available balance is greater than the requested amount, Manhattan Active Omni applies the gift card to the order for the requested amount. If the available balance is less than the requested amount, Manhattan Active Omni applies the available balance. Additional payment methods are captured to continue the order creation process.
In the Call Center UI, when a CSR places an order requiring a gift card tender authorization, MAO sends an authorization/hold transaction to place a hold on the funds to SVS. If the approved amount is less than the requested amount, then MAO accepts the response to make the appropriate updates. The correct available, applied, and remaining amounts are displayed in the payment tab of the Call Center UI.
Pre-Authorization Complete (Settlement)
A Pre-Authorization Complete (settlement) request to SVS is sent to redeem gift card payment transactions. When an order is shipped, an invoice is generated to mark the sale of goods. If an order is fully shipped, MAO uses the invoice to generate a settlement transaction. If the order is partially shipped, a scheduled job is configured to batch process any open settlement transactions, generating individual calls for each open transaction to SVS. The Pre-Authorization Complete transaction releases the remaining funds from the related hold transaction. If all order lines are not shipped, Manhattan Active Omni generates an advanced hold transaction upon a successful response. The advanced hold record is used for any subsequent settlement transactions, until a new hold is generated, or the order is fully shipped or canceled.
Pre-Authorization Complete $0 (Authorization Reversal)
Manhattan Active Omni uses the authorization reversal interface when an authorization reversal transaction is generated for a gift card authorization. The message interfaced to SVS is like the settlement request, however, the requested amount is always $0. MAO closes the authorization record and releases the funds for the related hold in SVS.
Issue Virtual Gift Card
MAO issues a new Electronic Gift Card for many refund scenarios. MAO utilizes the release of the Electronic Gift Card item to trigger the custom activation calls for Electronic Gift Card. This synchronous call to SVS receives either a successful, failure, or unavailable response from SVS. MAO updates orders to shipped for successful scenarios. MAO also handles scenarios in which SVS is unavailable and resends the request based on the number of retries available.
Activate Physical Gift Card
MAO activates a Physical Gift Card upon receiving the ship event from the fulfillment center. MAO utilizes the Gift Card Number and optional PIN on the ship event to send the custom activation call for Physical Gift Cards. This synchronous call to SVS receives either a successful, failure, or unavailable response from SVS. MAO updates orders to shipped for successful scenarios. MAO also handles scenarios in which SVS is unavailable and resends the request based on the number of retries available.