Eigen

What is Eigen?

Eigen is a payment management service that can be used for Gift Card issuing and management.

What does this integration include?

This Eigen integration enables Manhattan Active to support the following features:

• Issuing a New E-Gift Card on Refund
• Retry Scheduler for Failed E-Gift Card Issuance

Issueing a New E-Gift Card on Refund

After customers make purchases using a gift card, they generally discard the gift card. Therefore, when a refund or appeasement is processed for the customer, the funds are not put back on the original gift card. If the payment method on the original order is a gift card and a refund transaction is created, a new electronic gift card is issued. In addition, new gift cards are issued as a refund tender when gift recipients return items. For example, if a customer purchases an item as a gift and pays using a credit card, and the gift recipient returns the item, the refund is also issued as a new gift card.

Failed E-Gift Card Retry Scheduler

When the call to Eigen to activate and issue a new E-Gift Card fails with an unavailable response, MAO retries the call to Eigen on a configurable schedule up to the max retry attempts.