What is ClearSale?
ClearSale is a fraud management and chargeback protection services company.
What does this integration include?
Manhattan Active Omni is not integrated with ClearSale out of the box. This integration enables communication with ClearSale by altering the base functionality in the following ways:
- Fraud Call
- Fraud Retry
- Manual Review from ClearSale
- Manual Updates in MAO
For the defined order types MAO makes a call to ClearSale for fraud check before the order is released. ClearSale responds with a fraud decision - accept, failure, or review. For accept, the fraud hold is removed and the order is eligible for release. For failure, MAO cancels the order, and for review, the order is updated with a fraud review hold that requires a manual fraud review.
If no response is received from the fraud call to ClearSale, MAO has a retry scheduler to retry the fraud call on a configurable schedule.
If a manual fraud review is required, ClearSale sends an asynchronous message when the fraud analysts makes a final decision. MAO processes the message and updates the order with the fraud details according to the fraud response - accept or failure. The asynchronous message must be translated to the format defined as part of this integration.
In an exception scenario where ClearSale is unavailable for an extended period, a fraud analyst may remove a fraud hold in MAO directly given that the user has the newly added permission. Without this permission, the user is prevented from editing orders on a fraud hold or removing the fraud specific holds from the order.