Fraud

• 1: Adyen
• 2: ClearSale
• 3: CyberSource
• 4: Signifyd

1 - Adyen

What is Adyen?

Adyen is a global payment company that allows retail businesses to accept e-commerce, mobile, and point-of-sale payments.

What does this integration include?

This page details Manhattan Active Omni integration with Adyen Payment Gateway for the following processes:

• Fraud – Payment Method fraud review using Adyen RevenueProtect (RP)

Processes by Payment Type

Processes by Payment Type supported by Adyen as a part of this App are as follows:

Fraud

Fraud is processed with Ayden RevenueProtect (RP) to provide capabilities to automate and streamline Order Reviews and Fraud Case Management operations. This feature adds the ability to support fraud check and case resolution between MAO and RP. When an order is updated in RP after being placed on fraud hold, RP provides notifications to MAO on any Fraud Status/Result changes.

2 - ClearSale

What is ClearSale?

ClearSale is a fraud management and chargeback protection services company.

What does this integration include?

Manhattan Active Omni is not integrated with ClearSale out of the box. This integration enables communication with ClearSale by altering the base functionality in the following ways:

• Fraud Call
• Fraud Retry
• Manual Review from ClearSale
• Manual Updates in MAO

Fraud Call

For the defined order types MAO makes a call to ClearSale for fraud check before the order is released. ClearSale responds with a fraud decision - accept, failure, or review. For accept, the fraud hold is removed and the order is eligible for release. For failure, MAO cancels the order, and for review, the order is updated with a fraud review hold that requires a manual fraud review.

Fraud Retry

If no response is received from the fraud call to ClearSale, MAO has a retry scheduler to retry the fraud call on a configurable schedule.

Manual Review

If a manual fraud review is required, ClearSale sends an asynchronous message when the fraud analysts makes a final decision. MAO processes the message and updates the order with the fraud details according to the fraud response - accept or failure. The asynchronous message must be translated to the format defined as part of this integration.

Manual Update

In an exception scenario where ClearSale is unavailable for an extended period, a fraud analyst may remove a fraud hold in MAO directly given that the user has the newly added permission. Without this permission, the user is prevented from editing orders on a fraud hold or removing the fraud specific holds from the order.

3 - CyberSource

What is Decision Manager?

CyberSource’s Decision Manager is a fraud protection platform, which features a flexible rules engine. Decision Manager allows customers to screen orders for risk to help prevent fraud.

What does this integration include?

This integration extends the base-supported authorization integration with CyberSource by utilizing three methods:

• Combo Call (Adding Fraud fields to Authorization Call)
• Review Fraud Status Calls
• Stand Alone Fraud Calls

The Decision Manger API allows for integration between Manhattan Active Omni and CyberSource’s Decision Manager. The integration with Decision Manager (DM) provides the client capabilities to automate and streamline Order Reviews and Fraud Management operations.

Combo Call

For orders placed in the MAO Customer Servic emodule, a call to CyberSource for authorization is made with the additional fields added for CyberSource to perform the fraud check before the order is released. CyberSource responds with a fraud decision - accept, failure, or review. For accept, the fraud hold is removedand the order is eligible for release. For failure, MAO cancels the order, and for review, the order is updated with a fraud review hold that requires a manual fraud review.

Review Status Call

MAO periodically checks the fraud status of any order that is in Fraud Review with CyberSource DM. This task utilizesthe DM API to check the status of the order and allows MAO to process any updates based on manual review of the order.

Standalone Calls

For order edits where no new authorization is required, MAO sends a standalone fraud call to CyberSource DM and updates the order based on the fraud response.

4 - Signifyd

What is SIGNIFYD?

Signifyd is a software as a service fraud and chargeback prevention technology. Signifyd’s technology helps detect and prevent fraud.

What does this integration include?

Manhattan Active Omni is not integrated with Signifyd out of the box. This integration enables communication with Signifyd by altering the base functionality in the following ways:

• Ability to perform Fraud Check for orders created via Active Omni Call Center Application and order modifications done during the remorse period
• Fraud Retry
• Manual Fraud Review
• Manual Fraud Update

Fraud Check

For the defined order types MAO makes a call to Signifyd for fraud check before the order is released. Signifyd responds with a fraud decision – accept, failure, or review. For accept, the fraud hold is removed and the order is eligible for release. For failure, MAO cancels the order, and for review, the order is updated with a fraud review hold that requires a manual fraud review.

Fraud Retry

If no response is received from the fraud call to Signifyd, MAO has a retry scheduler to retry the fraud call on a configurable schedule.

Manual Review

If a manual fraud review is required, Signifyd sends an asynchronous message when the fraud analysts makes a final decision. MAO processes the message and updates the order with the fraud details according to the fraud response – accept or failure. The asynchronous message must be translated to the format defined as part of this integration.

Manual Update

In an exception scenario where Signifyd is unavailable for an extended period, a fraud analyst may remove a fraud hold in MAO directly given that the user has the newly added permission. Without this permission, the user is prevented from editing orders on a fraud hold or removing the fraud specific holds from the order.