Arvato

What is Arvato?

Arvato is an internationally active services company that develops and implements innovative solutions for business customers from around the world. These include SCM solutions, financial services and IT services, which are continuously developed with a focus on innovations in automation and data/analytics. Globally renowned companies from a wide variety of industries – from telecommunications providers and energy providers to banks and insurance companies, e-commerce, IT and Internet providers – rely on Arvato’s portfolio of solutions. Arvato is wholly owned by Bertelsmann. The services business also includes the global customer experience company Majorel, which is listed on Euronext Amsterdam and in which Bertelsmann holds a stake of around 40 percent.

What does this integration include?

For Credit Card payment processing integration, Manhattan Active Omni, MAO for short, integrates with Arvato to process payment transactions using REST Web-Service APIs. MAO generates the transactions in the format required by Arvato.

This document details MAO integration with Arvato via the following transactions:

• Authorization / Fraud Validation
• Authorization Reversal (Cancel)
• Settlement (Capture)
• Refund

Authorization

An authorization, or approval from the card issuer through the payment gateway, is required to ensure the customer has sufficient funds to cover the cost of the transaction. Manhattan Active Omni (MAO) creates authorizations as a combo Authorization / Fraud validation call during MAO Order Creation. This feature adds the ability for MAO to send the Arvato required format when an authorization is required.

Authorization Reversal

An authorization reversal occurs when a merchant reverses the authorization step of the transaction, before settlement has begun. MAO creates internal authorization reversals when the order total decreases. This feature adds the ability for MAO to externalize the authorization reversal transactions when the full remaining amount on the auth is being reversed. MAO sends the Arvato required format when an auth reversal is required.

Settlement

A settlement transaction is created when product on the order is fulfilled, so issuing bank sends funds to the seller’s payment processor, which disperses said funds to the merchant. This feature adds the ability for MAO to send the Arvato required format when a settlement is required.

Refund

A refund is required when compensation is owed to a customer; triggered by a return, uneven exchange, appeasement, adjustment invoice etc. This feature adds the ability for MAO to send the Arvato required format when a refund is required.