What is UPS AVS?
UPS Address Validation System APIs enable Manhattan Active Omni to check a customer’s address and provide suggested alternatives if an error is discovered. This helps the clients reduce operating costs and improve customer service by primarily reducing the chances of mis-shipped orders.
What does this integration include?
Manhattan Active Omni is not integrated with UPS AVS out of the box. This integration enables communication with UPS AVS by altering the base functionality in the following ways:
- Address verification request is sent in UPS acceptable format when a user enters a shipping address in the Customer Service UI
This feature is not extended to include other values that may be offered during verification such as billing addresses. This feature is also not applied to orders interfaced into Manhattan Active Omni from external systems.
Address Verification (AVS)
When a user adds or modifies an shipping address in the Manhattan Active Omni Contact Center, a web service call is made to UPS containing the address information captured by the UI. A response is received from UPS that indicates whether the address that was entered can be fully verified or if recommended address(es) are present as alternatives. These values, if returned, are displayed to the user in the UI for confirmation