What is EXPERIAN QAS?
Experian QAS is an address verification and email verification vendor who provides services to enable verification of customer shipping addresses and emails to ensure accurate data. This module provides integration with this vendor tool to augment the Manhattan Active Omni system and enable these verifications.
What does this integration include?
Manhattan Active Omni is not integrated with QAS AVS out of the box. This integration enables communication with QAS AVS by altering the base functionality in the following ways:
- Address verification request is sent in QAS acceptable format when a user enters a shipping address in the Customer Service UI or POS UI
- Email address verification request is sent in QAS acceptable format when a user enters an email address in the Customer Service UI
This feature is not extended to include other values that may be offered during verification such as billing addresses. This feature is also not applied to orders interfaced into Manhattan Active Omni from external systems.
Address Verification (AVS)
When a user adds or modifies an shipping address in the Manhattan Active Omni Contact Center or POS, a web service call is made to Experian QAS containing the address information captured by the UI. A response is received from Experian QAS that indicates whether the address that was entered can be fully verified or if recommended address(es) are present as alternatives. These values, if returned, are displayed to the user in the UI for confirmation.
Email Address Verification
When the CSR/User adds or edits email address on the customer order through Manhattan Call Center UI or through Manhattan Customer Engagement UI, a web service call is made to Experian QAS containing the email address information captured by the UI. A response is received from Experian QAS that indicates whether the email address that was entered was verified or not. If the Experian QAS system is unable to verify the email address or if it is incorrect, an error is displayed on the Manhattan UI confirming that the email address was not verified or is incorrect. User can then edit the email address or ignore and proceed