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Manhattan Active Omni solutions provide clients the ability to verify entered addresses across Manhattan solutions to prevent bad data and to ensure timely delivery by leveraging integration with an external Address Verification Service provider.
Manhattan Active Omni has pre-built apps with many 3rd party AVS providers which can be leveraged out of the box. Please see each 3rd party vendor to view what functionalities are available.
Avalara is an industry-leading tax solution that integrates seamlessly with host systems to handle all tax calculation needs for eCommerce.
Manhattan Active Omni is not integrated with Avalara out of the box. This integration enables communication with Avalara by altering the base functionality in the following ways:
This feature adds integration with Avalara from Manhattan Active Omni to validate addresses entered in the Point of Sale and Contact Center applications. This support is provided for any address values that are entered initially or edited by the Point of Sale or Contact Center modules.
When a user adds or modifies an address in the Manhattan Active Omni Contact Center or POS, a web service call is made to Avalara AVS containing the address information captured by the UI. A response is received from Avalara AVS that indicates whether the address that was entered can be fully verified or if recommended address(es) are present as alternatives. These values, if returned, are displayed to the user in the UI for confirmation.
This feature is not extended to include other values that may be offered during verification such as email addresses or billing addresses. This feature is also not applied to orders interfaced into Manhattan Active Omni from external systems
Experian QAS is an address verification and email verification vendor who provides services to enable verification of customer shipping addresses and emails to ensure accurate data. This module provides integration with this vendor tool to augment the Manhattan Active Omni system and enable these verifications.
Manhattan Active Omni is not integrated with QAS AVS out of the box. This integration enables communication with QAS AVS by altering the base functionality in the following ways:
This feature is not extended to include other values that may be offered during verification such as billing addresses. This feature is also not applied to orders interfaced into Manhattan Active Omni from external systems.
When a user adds or modifies an shipping address in the Manhattan Active Omni Contact Center or POS, a web service call is made to Experian QAS containing the address information captured by the UI. A response is received from Experian QAS that indicates whether the address that was entered can be fully verified or if recommended address(es) are present as alternatives. These values, if returned, are displayed to the user in the UI for confirmation.
When the CSR/User adds or edits email address on the customer order through Manhattan Call Center UI or through Manhattan Customer Engagement UI, a web service call is made to Experian QAS containing the email address information captured by the UI. A response is received from Experian QAS that indicates whether the email address that was entered was verified or not. If the Experian QAS system is unable to verify the email address or if it is incorrect, an error is displayed on the Manhattan UI confirming that the email address was not verified or is incorrect. User can then edit the email address or ignore and proceed
Loqate is an address verification vendor and leading specialist for location data. Their solutions provide customers with the capability to verify addresses at the point of capture via API and cleanse customer data via batch processing. The global API covers 130 address formats, 3000+ languages, and 245 countries and territories.
Manhattan Active Omni is not integrated with Loqate AVS out of the box. This integration enables communication with Loqate AVS by altering the base functionality in the following ways:
Verification for imported order addresses, billing addresses, phone numbers, and email addresses are not supported within this feature.
When a user adds or modifies a shipping address in the Manhattan Active Omni Contact Center, a web service call is made to Loqate containing the address information captured by the UI. A response is received from Loqate that indicates whether the address that was entered can be fully verified or if a recommended address is present as alternative. When the Loqate cleanse API returns one or more results, the address pop-up is shown. When multiple addresses are returned in the web service response with acceptable data match scores, the Call Center user is presented with the option to select between the original address and the highest quality address match from Loqate. If the API request is not successfully processed to Loqate, or if a response is returned with an error code or an indicator that the address does not meet necessary verification standards, the AVS pop-up displays with failure message. No recommended address is provided in these failure scenarios
Strikeiron Address Verification (acquired by Informatica) is the only service that combines postal certifications in one engine from all six global postal organizations: USPS, Canada Post, La Poste in France, New Zealand Post, Australia Post, and Eircode in Ireland. It’s able to parse, analyze, verify, correct, and format addresses according to local postal standards—ensuring that correct elements appear in the appropriate hierarchical alignment. Only with the right address format can you be sure a mailing gets to its addressee.
Manhattan Active Omni is not integrated with Strikeiron AVS out of the box. This integration enables communication with Strikeiron AVS by altering the base functionality in the following ways:
This feature is not extended to include other values that may be offered during verification such as billing addresses. This feature is also not applied to orders interfaced into Manhattan Active Omni from external systems.
When a user adds or modifies an shipping address in the Manhattan Active Omni Contact Center, a web service call is made to Strikeiron containing the address information captured by the UI. A response is received from Strikeiron that indicates whether the address that was entered can be fully verified or if recommended address(es) are present as alternatives. These values, if returned, are displayed to the user in the UI for confirmation
UPS Address Validation System APIs enable Manhattan Active Omni to check a customer’s address and provide suggested alternatives if an error is discovered. This helps the clients reduce operating costs and improve customer service by primarily reducing the chances of mis-shipped orders.
Manhattan Active Omni is not integrated with UPS AVS out of the box. This integration enables communication with UPS AVS by altering the base functionality in the following ways:
This feature is not extended to include other values that may be offered during verification such as billing addresses. This feature is also not applied to orders interfaced into Manhattan Active Omni from external systems.
When a user adds or modifies an shipping address in the Manhattan Active Omni Contact Center, a web service call is made to UPS containing the address information captured by the UI. A response is received from UPS that indicates whether the address that was entered can be fully verified or if recommended address(es) are present as alternatives. These values, if returned, are displayed to the user in the UI for confirmation