Agent Fraud Detection

Step-by-step technical guide for Agent Fraud Detection

Login

  1. Go to the Web URL:
  2. Enter your assigned User and Password.
  3. If you are unable to login, ask for help from Manhattan Team.

Initialize Agent

  1. Launch Agent Foundry from the Hamburger Menu.
  2. Click on “Create Agent from Scratch”.
  3. Go to Agent Configuration by clicking the “Gear” icon, next to the Agent Name.
  4. Change the Agent Name as you see fit.
  5. Scroll down to set the parameter “Conversational” flag as provided in the Agent Details section.

Important Note

  • To add a new Task, click the “default” task dropdown, then click on Add New.
  • To add an Action click on the + sign on the Initial Screen or at the end of current action on the screen.
  • Follow the Actions section and Screenshots to add action provided for each action.

Agent Details

FieldValue
NameMO26_Agent_FraudDetection
DescriptionThis agent loads information from a ticket and uses that to evaluate an order for fraud. It then updates a ticket or updates an order to on hold.
Conversationalfalse
allowAttachmentFromChatfalse

Screenshot

Actions

  • Add an action by clicking plus.

Task: default

Action 1 — getTicketDetail

  • Type: getTicketDetail

Action Details:

  • Input Variable: TicketId
  • Output Variable: ticketDetails
  • SOP Output Variable: ticketSOP

Screenshot

Action 2 — Call Fraud Detection

  • Type: callGenAIService

Action Details:

  • Instruction:

    Call the credit card fraud detection tool by passing the card number as credit card number and card holder name. Capture the tool response and show it. 
After getting the fraud response, update the ticket to track what you've done.

Credit Card Number and Card holder Name will be in 
<TicketDetails>
{:ticketDetails}
</TicketDetails>

A unique SOP will be provided here
<SOP>
{:SOPDetails}
</SOP>

  • Parameters:

    • MCP tools:
      • maki-mcp-server-detect-credit-card-fraud

Screenshot